Terms & Conditions | Prime Maxi Cabs Sydney

Please read these Terms & Conditions carefully before using Prime Maxi Cabs' services.

1. Acceptance of Terms

By booking with Prime Maxi Cabs, you agree to be bound by these Terms & Conditions. Prime Maxi Cabs Pty Ltd reserves the right to modify these terms at any time.

2. Bookings

All bookings are subject to vehicle availability. A booking is only confirmed when you receive a confirmation SMS or email from Prime Maxi Cabs. Pre-booking is strongly recommended to guarantee your preferred vehicle and time.

3. Fares & Pricing

All fares are fixed and quoted upfront, inclusive of tolls and GST
No surge pricing applies at any time
Quoted fares are valid for the stated pickup and drop-off locations only
Additional stops or route changes may incur additional charges

4. Cancellation & Refunds

Please refer to our Cancellation Policy for full details on cancellations and refund processing times of 3–10 business days.

5. Passenger Responsibility

Passengers must provide accurate pickup details, flight numbers, and contact information
Prime Maxi Cabs is not liable for missed pickups due to incorrect information provided
Passengers are responsible for the behaviour of all travelling members of their group

6. Liability

Prime Maxi Cabs carries comprehensive vehicle insurance. To the extent permitted by law, our liability is limited to the value of the fare paid for the specific journey in question.

7. Lost Property

Prime Maxi Cabs will make reasonable efforts to return lost property but accepts no liability for items left in vehicles. Please refer to our Lost Property page.