We understand that plans change. Prime Maxi Cabs offers a fair and transparent cancellation policy designed to protect both our customers and our drivers.
Full refund processed within 3–5 business days. No cancellation fee applies.
50% refund of the total fare. A cancellation administration fee may apply.
No refund available. The full fare is charged to cover driver and vehicle costs.
If the passenger does not appear at the agreed pickup location within 15 minutes of the scheduled time (with no contact), the full fare is charged.
Booking modifications (change of time, date, or vehicle) are available at no charge subject to availability. Contact us as early as possible to modify your booking.
All approved refunds are processed within 3–10 business days. Refunds are returned to the original payment method. Processing times may vary by bank or card provider.
For cancellations due to medical emergencies, natural disasters, or other exceptional circumstances, please contact us directly. We handle these on a case-by-case basis with empathy and flexibility.